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Policies

Shipping Policy

Orders are shipped via US postal service within 48-72 hours of receipt of payment. Please allow 7-10 business days for domestic delivery and 1-3 weeks for international orders.

Please contact us at [email protected] if you are interested in an expedited shipment.

Return Policy

We are unable to accept returns of any kind (excluding damaged goods) and all sales are final.

In the case that you receive an item that has been damaged during shipping, please contact us immediately (within 48 hours of receipt) so we may assess the situation and arrange for either an exchange for the same item or, in the case that the item is unavailable, a return authorization and refund.

Please feel free to contact us with any questions or concerns as we are here to assist you.

Send exchanges to:

Candela Books
ATTN: Returns/Exchanges
214 West Broad Street
Richmond, Virginia 23220

Privacy Policy

Our privacy policy is simple: we do not sell, rent or trade the names of our mailing list with any other organizations or companies.

Web ordering at CandelaBooks.com is handled by Authorize.net, one of the largest e-commerce companies on the Internet. Authorize.net and Candela Books use industry-standard SSL encryption to transmit credit card information securely on its way from the shopper to Authorize.net computers, and from Authorize.net computers to us. Authorize.net never discloses any sales data or personal information about our customers and neither do we.