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Policies

Shipping Policy

Domestic Rate: $5 for one book and $2 per additional book
(i.e.: an order of 5 books would be a total shipping cost of $13)

International Rate: $10 for one book and $4 per additional book

Orders are shipped via US postal service within 48 hours of receipt of payment. Please allow 7-10 business days for domestic delivery and 1-3 weeks for international orders.

Please contact us at [email protected] if you are interested in an expedited shipment.

Return Policy

We are unable to accept returns of any kind (excluding damaged goods) and all sales are final.

In the case that you receive an item that has been damaged during shipping, please contact us immediately (within 48 hours of receipt) so we may assess the situation and arrange for either an exchange for the same item or, in the case that the item is unavailable, a return authorization and refund.

Please feel free to contact us with any questions or concerns as we are here to assist you.

Send exchanges to:

Candela Books
ATTN: Returns/Exchanges
PO BOX 12105
Richmond, Virginia

Privacy Policy

Our privacy policy is simple: we do not sell, rent or trade the names of our mailing list with any other organizations or companies.

Web ordering at CandelaBooks.com is handled by Authorize.net, one of the largest e-commerce companies on the Internet. Authorize.net and Candela Books use industry-standard SSL encryption to transmit credit card information securely on its way from the shopper to Authorize.net computers, and from Authorize.net computers to us. Authorize.net never discloses any sales data or personal information about our customers and neither do we.

Secure Shopping Information

CandelaBooks.com is hosted by Pharr Out. Candela Books takes the following steps to ensure your information is protected and 100% secure when ordering with us.

Secure Socket Layer (SSL): Candela Books and Authorize.net use SSL (Secure Socket Layer) encryption when transmitting certain kinds of information, such as financial services information or payment information. An icon resembling a padlock is displayed on the bottom of most browsers window during SSL transactions that involve credit cards and other forms of payment. Any time Candela Books asks for a credit card number during checkout for payment, it will be SSL encrypted. The credit card information you provide will not be stored on our servers.

CISP Compliance: Authorize.net is certified CISP-compliant. Created by Visa and MasterCard, the Cardholder Information Security Program (CISP) outlines a standard for security procedures for merchants and service providers that store, process, or transmit cardholder data.

If you have any questions about the security of your information please contact us. We don’t rent, share, or sell any of the information you provide to us and credit card information is never stored on our computer systems.